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Return Policy

We take pride in our Herblif Nutrition products and want you to be happy using them. All of our products carry a 30-day return policy. If you are not satisfied with your product, you can return it for a refund within 30 days of purchase, provided it is unused, undamaged, and in its original packaging for some circumstances. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information. Products purchased from an unauthorized retailer are not covered by our policy. 

If you do not initiate your return within thirty days, and if we do not receive your returned products within thirty days, we will not accept your return. We reserve the right to decide whether the item is qualified for a refund.


Return Process

Refunds will be returned to the original form of payment. For exchanges, return your product for a refund and place a new order on HERBLIF.com for the correct item.


All original and return shipping costs are non-refundable.

To initiate a return, contact our customer support team at: support@herblif.com. In your email, include: (1) your name, (2) phone number, (3) Order ID, (4) product you wish to return, (5) proof of purchase, and (6) a brief summary of your reason for return. If we accept your request, we ask you to ship your item to our warehouse. We recommend that you ship your returned products using a trackable shipping method and purchase shipping insurance, and ensure your return is timely received to meet the timing requirements for returns.

We reserve the right to limit returns, and to track returns initiated from the same name, email address, billing address, mailing address, or IP address. In the event we believe that a customer or potential customer has been or is likely to take advantage of our return policy, or otherwise purchase products for reasons other than personal use, we reserve the right to deny sales or returns to any customer.


Privacy Policy

WHO WE ARE

Our website address is: https://www.herblif.com.


INFORMATION COLLECTION AND USE

We collect several different types of information for various purposes to provide and improve our Service to you.


PERSONAL DATA

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

USAGE DATA

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.


TRACKING & COOKIES DATA

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies.We use Session Cookies to operate our Service.
  • Preference Cookies.We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies.We use Security Cookies for security purposes.

 

USE OF DATA

Herblif uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

TRANSFER OF DATA

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Herblif will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

 

DISCLOSURE OF DATA


LEGAL REQUIREMENTS

Herblif may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Herblif.
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

SECURITY OF DATA

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.


SERVICE PROVIDERS

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


ANALYTICS

We may use third-party Service Providers to monitor and analyze the use of our Service.


  • Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en


LINKS TO OTHER SITES

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.


CHILDREN’S PRIVACY

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.


CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


CONTACT US

If you have any questions about this Privacy Policy, please contact us:

  • By email: support@herblif.com
  • By visiting this page on our website: https://www.herblif.com/pages/contact-us

Billing Terms & Conditions

1. Acceptance

SELLER’S ACCEPTANCE OF BUYER’S PURCHASE ORDER ISEXPRESSLY MADE CONDITIONAL ON BUYER’S ACCEPTANCE OF THEFOLLOWING TERMS AND CONDITIONS OF SALE, WHICH ARE IN LIEUOF ANY ADDITIONAL OR DIFFERENT TERMS CONTAINED IN BUYER’SPURCHASE ORDER OR OTHER DOCUMENT OR COMMUNICATIONPERTAINING TO BUYER’S ORDER OR THE GOODS. BUYER’S ASSENTTO THE TERMS AND CONDITIONS CONTAINED IN THIS DOCUMENTSHALL BE CONCLUSIVELY PRESUMED FROM BUYER’S ACCEPTANCEOF ALL OR ANY PART OF THE GOODS OR FROM PAYMENT BY BUYERFOR ALL OR ANY PART OF THE GOODS. NONE OF THESE TERMS ANDCONDITIONS MAY BE ADDED TO, MODIFIED, SUPERCEDED OROTHERWISE ALTERED, EXCEPT BY A WRITTEN INSTRUMENT SIGNEDBY AN AUTHORIZED EXECUTIVE OF SELLER. FAILURE OF SELLER TOOBJECT TO ANY TERMS OR CONDITIONS WHICH MAY BE CONTAINEDIN ANY DOCUMENT OR FORM OF BUYER SHALL NOT BE CONSTRUEDAS A WAIVER OF THESE CONDITIONS, NOR AS AN ACCEPTANCE OFANY SUCH TERMS AND CONDITIONS.


2. Payment Terms:

We accept major credit cards upon checkout. 


3. Taxes: 

The quoted purchase price may be increased to the extent that Seller’s cost of theproduct sold hereunder may be increased as a result of (1) any agreements, codes,or legislative enactments made or enacted pursuant to federal, state of municipallegislation; and (2) increase in the cost of labor or raw materials. In addition topaying the quoted purchase price, Buyer is solely liable for any excises, levies ortaxes which Seller may be required to pay or collect, under any existing or futurelaw, upon or with respect to the sale, purchase, delivery, storage, processing, use,consumption or transportation of any of the goods covered hereby, and Buyeragrees to pay the amount thereof on the same terms as it shall pay the quotedpurchase price.


4. Warranty:

Seller warrants that the goods supplied under this invoice (the “Goods”) shallconform to the description stated on the reverse side hereof. THE FOREGOINGWARRANTY IS SELLER'S SOLE WARRANTY WITH RESPECT TO THESEGOODS. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OFMERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AREHEREBY DISCLAIMED. SELLER'S LIABILITY FOR BREACH OFWARRANTY HEREUNDER IS LIMITED SOLELY TO THE REPLACEMENT OFTHE DEFECTIVE GOODS, WHICH SHALL BE RETURNED TO SELLER'S PLANT,TRANSPORTATION CHARGES PREPAID BY BUYER; AND THE FAILURE TOGIVE NOTICE OF A WARRANTY CLAIM WITHIN THIRTY (30) DAYS FROMDATE OF DELIVERY SHALL CONSTITUTE A WAIVER BY BORROWER OF ALLCLAIMS IN RESPECT TO SUCH GOODS. THE FOREGOING SHALL CONSTITUTETHE SOLE REMEDY OF BUYER AND THE SOLE LIABILITY OF SELLER UNDERTHIS WARRANTY.


5. LIMITATION OF LIABILITY:

SELLER'S LIABILITY TO BUYER, WHETHER IN CONTRACT, IN TORT, UNDERANY WARRANTY, IN NEGLIGENCE OR OTHERWISE, SHALL NOT EXCEED INANY CASE THE RETURN OF THE AMOUNT OF THE PURCHASE PRICE PAID BYBUYER AND UNDER NO CIRCUMSTANCES SHALL SELLER BE LIABLE FORSPECIAL, IN DIRECT OR CONSEQUENTIAL DAMAGES. THE PRICE STATED FORTHE GOODS IS CONSIDERATION FOR LIMITING SELLER'S LIABILITY. NOACTION, REGARDLESS OF FORM, ARISING OUT OF THE TRANSACTIONSUNDER THIS INVOICE MAY BE BROUGHT BY BUYER MORE THAN ONE (1)YEAR AFTER THE DATE OF THIS INVOICE. WITHOUT LIMITATION OF THEFOREGOING, IN NO EVENT WILL SELLER BE RESPONSIBLE OR LIABLE FOR (A)PENALTIES OR PENALTY CLAUSES OF ANY DESCRIPTION, OR (B)INDEMNIFICATION OF BUYER OR OTHERS FOR COSTS, DAMAGES OREXPENSES ARISING OUT OF OR RELATED TO THE GOODS.


6. Claims:

 Claims by Buyer for shortages or errors in delivery must be made within five (5)days after the delivery of the Goods. Goods are sold subject to the standardmanufacturing practices of Seller's suppliers. Goods purchased on the basis ofweight are subject to customary quantity variations recognized by practice in theindustry.


7. Returns:

No Goods shall be returned for credit without first obtaining written consent froman executive officer of Seller.


8. Shipment:

Buyer shall assume all risk ofloss or damage upon delivery by Seller to the carrier at the point of shipment.Scheduled dates of delivery are determined from the date of Seller’s acceptance ofany order or orders placed by Buyer and are estimates of approximate dates ofdelivery, not a guaranty of a particular date of delivery. Seller shall not be liablefor any damages caused by failure or delay in shipping the goods described herein,if such failure or delay is due to any war, embargo, riot, fire, flood, accident, millcondition, strike or other labor difficulty, an act of Buyer, an act of God, an act ofa governmental authority, transportation shortage or failure, inability to obtainsufficient fuel, labor, materials or manufacturing facilities, or any other causebeyond the reasonable control of Seller.


9. Security Interest:

 Shipments, deliveries and performance of work by Seller shall at all times besubject to the approval of and requirements of the credit department of Seller,including the requirement that Buyer pay part or all of the purchase price inadvance. Seller retains a purchase money security interest in all Goods not paidfor in full, notwithstanding that the goods have been delivered to Buyer, andBuyer hereby authorized Seller to execute and file financing statements describingthe Goods, and other document which may be requested by Seller to evidence itssecurity interest.


10. Cancellation:

Orders accepted by Seller are subject to cancellation by Buyer only upon theexpress written consent of Seller. Upon such cancellation and consent, Seller shallcease work and hold for Buyer all completed and partially completed articles andwork in progress and Buyer shall pay Seller: for all work and materials that havebeen committed to and/or identified to Buyer’s order plus a cancellation charge asprescribed by Seller, in addition to a reasonable profit to Seller on the entirecontract.


11. Indemnification:

In addition to the foregoing, Buyer agrees to save and hold Seller harmless fromany claims, demands, liabilities, costs, expenses or judgments arising in whole orin part, directly or indirectly, out of the negligence or lack of care by Buyer orBuyer’s customers, agents, employees or invitees involving the use of the goodssupplied by Seller. This indemnification shall include all costs, attorney’s fees andother expenses paid or incurred by or imposed upon Seller in connection with thedefense of any such claim.


12. Governing Law:

Any agreement arising out of this transaction shall be deemed to have been madein California. The parties agree that the validity,interpretation and performance of any agreement arising out of this transactionshall be governed by the laws of the State of California without regard to conflicts ofinterest laws. This shall be the sole andexclusive jurisdiction and venue for the purpose of adjudication of any rights andliabilities hereunder.


13. Default:

 In the case of default or breach by Buyer in the performance of any or all of theprovisions of this agreement, Seller may cancel any outstanding order from Buyerand declare all obligations immediately due and payable, and shall in additionhave all remedies afforded by the Uniform Commercial Code as enacted inIllinois, and any other applicable law. Buyer shall in addition, be liable forSeller’s expenses incurred in exercising any remedies available to it, includingreasonable attorney’s fees and legal expenses. All unpaid obligations shall bearinterest at the contract rate provided under terms of payment above.


14. Delay:

If Buyer requests deferral of deliveries, Seller’s agreement to deferdelivery shall not excuse Buyer from its obligation to pay for the goods at thesame times and in the same quantities as the original delivery schedule, includinginterest due pursuant to these terms and conditions. In addition to adhering to theoriginal payment schedule, Buyer shall pay such storage charges as Seller mayassess for storing the goods awaiting delivery. If Buyer requests deferral prior tocommencement of production, Seller may require progress payments inconnection with expenses for materials and services incurred by Seller inanticipation of production.


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